• Be the primary face to the client during the implementation process • Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation • Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds • Create and maintain a detailed project plan and open items log for project monitoring purposes • Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live • Monitor progress using weekly status reporting formats • Assist with escalated client issues, member issues, project issues, etc. • Provide go-live support • Facilitate internal Post Implementation Review meetings • Provide mentoring and support to other team members • Support high-volume, high-profile clients • Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement • Assist the implementation team with new hire onboarding and shadowing • Lead ad-hoc project requests • Lead process improvement efforts and focus groups • Serve as a liaison with cross-functional teams • Lead and provide support to the implementation team as process questions arise whether via email or via slack