Thinkahead Consultant Psychologist Pty Ltd

We get to the heart of the matter.....real people......real solutions

Client Success Manager – SOC

Customer Success ManagerCustomer SuccessFull TimeRemoteMid LevelTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

$130K - $160K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishPMPServiceNow

Job Description

• Owns the overall health, value realization, and retention of assigned accounts. • Serves as a trusted advisor to key client stakeholders, ensuring alignment between client objectives and service delivery. • Proactively drives value articulation, identifies risks and opportunities early, and partners cross-functionally to deliver measurable outcomes.

Job Requirements

  • Minimum Required: 2-4 years of relevant IT Service Account Management experience.
  • Preferred:
  • ITIL Foundation Certification.
  • SOC/Managed Security delivery experience (SOAR/SIEM, EDR, MDR, XDR, Phishing Awareness, Dark Web, Vulnerability Management).
  • Familiarity with Elastic, Kibana, Swimlane Turbine, and Palo Alto XSIAM
  • PMI Project Management Professional (PMP) certification.
  • ServiceNow experience.
  • Undergraduate degree and 2-4 years relevant experience.

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

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