Seamless.AI

Maximize Revenue, Increase Sales & Acquire Your Total Addressable Market

Senior CSM

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2016H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth • Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate • Develop and implement strategies to increase customer investment in Seamless.AI products and services • Work closely with customer success and sales teams to identify opportunities for account expansion • Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal • Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies • Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers • Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Strategic customer-base • Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year • Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk • Escalate issues to drive resolution in a timely, proactive manner

Job Requirements

  • Bachelor’s Degree in Business, Marketing, or a related field
  • 3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment
  • Salesforce, Gainsight, Outreach, high density call volume experience an advantage

Benefits

  • Equal opportunity employer
  • Committed to diversity
  • Flexible work arrangements

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