• Act as the primary point of contact for a robust portfolio of assigned Enterprise customers and own the interface (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) • As an owner of assigned accounts, you will place an emphasis on identifying and communicating readiness levels, requirements, schedules, and risks to realizing forecasted revenue on or ahead of schedule • Serve as the team's internal expert in a particular verticals • Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills • Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful • Ability to negotiate successfully, prior and after a contract is signed • Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels • Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules • Manage and update the pipeline of opportunities within SalesForce • Availability and willingness to travel as needed to customer sites and meetings