• Answer and route incoming calls from the Homeward main line from 8 AM to 8 PM in all active markets. • During normal business hours, route calls to the appropriate team member. • During evening and weekend shifts, handle calls as needed to get the customer answers while other team members are out of the office. • Become an expert in all Homeward processes to be able to support agents and customers. • Proficient understanding of Salesforce to provide necessary support for contract management. • Strong ability to read and understand contracts and Homeward offer instructions for states assigned. • Review incoming contracts to ensure accuracy and work with agents to correct any items needed while providing excellent service. • Work within internal systems to ensure the customer is approved for the offer their agent has submitted prior to signing. • Review & Sign all incoming contracts and amendments. • Strong technical skills to manage workload and communication across multiple platforms. • Attend weekly 1-1 with Team Lead or Manager. • Attend regular team syncs and trainings. • Log detailed and accurate notes, and keep systems and records up to date. • Proficient in e-signature programs such as Docusign, Authentisign, and dotloop.