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Role Description

The Business Application Manager is responsible for the strategy, governance, and operational performance of the organization’s business applications. This role ensures enterprise systems effectively support business processes, drive operational efficiency, and integrate seamlessly across departments.

As an individual contributor, the Business Application Manager partners closely with business stakeholders, IT, and external vendors to manage the lifecycle of key applications, lead system improvements, and ensure reliable, secure, and scalable technology solutions.

• Own the lifecycle of enterprise business applications, including selection, implementation, optimization, upgrades, and retirement.
• Develop and maintain the roadmap for business systems to ensure alignment with organizational goals and evolving business needs.
• Partner with business stakeholders to gather requirements, identify process improvements, and translate needs into scalable technology solutions.
• Lead or coordinate application implementations, enhancements, integrations, and system upgrades across the application ecosystem.
• Establish and maintain governance processes for system configuration, access controls, change management, and release management.
• Monitor application performance, system usage, and data quality to ensure reliability, usability, and continuous improvement.
• Manage relationships with application vendors, including support coordination, licensing, renewals, and performance evaluation.
• Ensure applications comply with organizational security standards, data governance practices, and regulatory requirements.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, or a related field (or equivalent experience).
• 5+ years of experience managing, implementing, or supporting enterprise business applications.
• Strong understanding of SaaS platforms, enterprise application ecosystems, and system integrations (APIs, middleware, or similar tools).
• Experience partnering with cross-functional stakeholders to translate business requirements into technology solutions.
• Demonstrated experience managing application vendors, licensing, and support relationships.
• Solid understanding of application governance, lifecycle management, and change management practices.
• Project management experience working on system implementations, upgrades, or optimization initiatives (Agile or PMP experience is a plus).
• Experience working with enterprise platforms such as CRM, ERP, HRIS, or financial systems.

Benefits

• Opportunity to make a significant impact on the operations of the company.
• Collaborative and dynamic work environment with opportunities for professional growth and development.
• Competitive compensation and benefits package.