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Role Description

The remote admissions counselor for online students proactively contacts and/or responds to inquiries from potential online students to discuss their educational goals and provide information about the benefits of attending Lindenwood University. This position recruits, onboards, and supports students from inquiry to enrollment and coordinates with Student Financial Services (SFS), Admissions, and Academic Affairs to ensure a streamlined and user-friendly process. The admissions counselor also delivers upon the University’s vision to be the next great learner-centric university by providing unparalleled service delivery.

Essential Job Functions and Performance Indicators

• Spends at least eighty percent (80%) of every shift interacting with a high volume of potential students, using telephone, text, email, video conferencing, etc.; follows applicable conversation guides to build relationships with students, help them realize their potential, and guide them to an enrollment decision.
• Discovers students’ educational interests and searches applicable database(s) and other resources to provide them with personalized program offerings.
• Identifies potential obstacles to a student’s ability to pursue their educational goals; addresses obstacles in an effort to ensure a positive and seamless student experience.
• Responds to new inquiries within two minutes or less and moves students through the enrollment funnel within 48 hours.
• Advises potential and/or current students regarding enrollment, transferability, and applicability of previously earned college credits, degree program options and requirements, cost of attendance, and University policies and procedures.
• Makes admissions recommendations based on a holistic review of academic profile and extracurricular qualifications.
• Represents University admissions at school visits, community events, college fairs, and all other recruitment initiatives.
• Meets recruitment goals and adheres to departmental policies for student outreach.
• Complies with federal, state, institution, and accreditation policies and procedures.
• Maintains accurate records and data on applicants and admitted students.
• Adheres to University policies regarding travel and procurement.

Service Excellence

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence.
• Models, supports, and holds others accountable to the University’s values.
• Serves as a student concierge, listening attentively to students’ needs, providing solutions, and connecting them with appropriate supporting departments.

Communication, Teamwork, and Collaboration

• Evaluates effectiveness of programs, assesses outcomes, and develops improved programming for the University; identifies opportunities for process improvements and shares student feedback with relevant departments.
• Communicates and tracks all correspondence with current and prospective students within the appropriate application.
• Collaborates with University departments and academic schools to provide superior student service.
• Assists other recruitment divisions to meet departmental needs and goals.
• Job may require other duties as assigned.

Qualifications

• – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.
• Bachelor’s degree.
• Valid driver’s license and/or reliable transportation.
• Minimum of 2 years’ experience in sales or recruitment preferred.
• Experience in post-secondary education recruitment preferred.
• Master’s degree preferred.

Knowledge, Skills, and Abilities

• Demonstrated ability to work effectively with individuals from diverse communities and cultures.
• Customer-service oriented with excellent attention to detail.
• Comprehensive knowledge of degree programs, marketing, and public relations principles.
• Strong verbal, written, and interpersonal communication skills.
• Organized with the ability to multitask, use good judgement, and think critically.
• Strong professional integrity and ability to maintain strict confidentiality.
• Knowledge of general office software, particularly Microsoft Office Suite and Customer Relationship Management (CRM) systems.

Work Environment

• General office setting.
• Evening and weekend hours may be required.
• Overnight travel possible.
• Considerable phone and computer time, utilizing a Virtual Private Network (VPN) and Customer Relationship Manager (CRM) system.
• Designated, quiet, distraction-free workspace with reliable, high-speed internet and camera for video calls.
• Remote or hybrid.

Physical Abilities

• Ability to sit for extended periods of time.
• Ability to work effectively at a computer and/or on a phone for several hours at a time.
• Adequately mobile to attend events on- and off-campus.
• Ability to lift/carry items commonly found in an office setting including, but not limited to, documents, laptops, etc.
• Ability to use repetitive wrist, hand, and finger movements to type regularly.
• Regular attendance is a necessary and essential function.

Benefits

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy.

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.