Fully remote position. Work from home anywhere in the U.S.A.

Shift: Tuesday, Wednesday, Friday, and Saturday 5:00pm-3:30am EST

• Responsible for provision of telephone-based assessment, triage, consultation, counseling, and informational services, delivered in a call center environment using a variety of advanced clinical assessments, motivational Interviewing, and solution focused/short-term problem resolution. 
• Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency. 
• Understands various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need.  
• Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member’s theory of change. 
• Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources to aid in the alleviation of stressors. 
• Collaborates with professional teams to support a positive clinical outcome and continuity of care for all members. 
• Requires use of multitasking skills to type/document while also using other tools to assist with call handling while speaking with members. 
• Position protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.   
• Position maintains accurate and complete documentation of required information that meets risk management and regulatory requirements. 
• Position maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements. ​

Required Qualifications: 

• 1+ years of crisis intervention skills  
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC (Licensed Professional Counselor), LP, LMFT (Licensed Marriage and Family Therapists), LCSW (Licensed Clinical Social Workers), LCPC, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist. 

Preferred Qualifications: 

• 1+ years of EAP, Behavioral Health, or Social Services experience 
• Experience working with diverse populations 
• Familiarity with brief therapy models and Motivational Interviewing  
• Call Center work experience preferred 
• Ability to establish and maintain rapport quickly to develop an elevated level of customer trust 
• Experience in facilitating patient/client positive behavior change 
• Strong computer and literacy skills  
• 24x7x365 call center coverage needed, holiday coverage may be required 
• Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred 

Education: 

Master's degree in behavioral health counseling profession