• Ensure the reliability, availability, and resiliency of Resmed’s digital products by designing and operating fault-tolerant systems • Partner with product and platform teams to define and improve service health using operational and customer-experience metrics • Design, implement, and maintain monitoring, alerting, logging, and tracing solutions that provide real-time visibility into system behavior and customer experience • Analyze system performance, scalability, and capacity, and drive optimizations to improve efficiency and stability in cloud environments • Build automation and tooling to support deployments, scaling, incident response, and operational workflows • Participate in an on-call rotation as part of a globally distributed team, lead incident response efforts, troubleshoot production issues, conduct postmortems, and drive continuous improvement initiatives • Collaborate with security and compliance partners to support secure, privacy-aware, and compliant operations • Work closely with engineering teams to improve developer experience, operational maturity, and overall customer experience