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Role Description

The role of remote CSR in Eleven36 is the vital first point of contact for customers as well as providing support to our manufacturing partners and sales team. The primary focus of the position is to support our customers, manufacturers, and sales team to final resolution of any issues they encounter; the ability to research products and assist with quoting product. Responsibilities also include answering general inquiries to ensure timely and accurate customer order fulfillment, shipping and billing error resolution and responding to internal and external customer inquiries.

Essential Duties and Responsibilities

• Provide highest quality customer service and support to customers, manufacturers, and sales team.
• Exceptional organizational, written, and verbal skills with the ability to manage a high level of emails, calls, and chats while working autonomously.
• Process customer orders as needed (via phone, chat, or email) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports.
• Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner.
• Responsible for following through on customer issues to completion, which may require outbound calls and/or multiple customer contacts.
• Communicate with sales and purchasing to inform them of possible product and sales challenges.
• Problem resolution for customer complaints or delivery issues.

Qualifications

• Associates/Bachelor’s degree preferred or 3-5 years related experience.
• Proficiency in Word, Excel, and Microsoft Outlook.
• Knowledge in Hubspot and the Foodservice Industry is a plus.

Requirements

• Regular weekend work required; candidates should be prepared for this schedule.
• Ability and willingness to actively participate in all mandatory meetings with camera turned on.
• Maintain a dedicated and well-equipped remote workstation.
• Ability to use a keyboard, calculator, and telephone; frequent sitting, talking, hearing, and occasional standing, stooping, kneeling, crouching, crawling, lifting (10 lbs.), and adjusting vision for close work.

Benefits

• Medical & Prescription Drug coverage.
• Dental coverage.
• Vision coverage.
• Flexible Spending and Health Savings Accounts.
• Long-Term Disability coverage.
• Basic Life/AD&D and Supplemental Life/AD&D coverage.
• Short-Term Disability coverage via salary continuation at a rate of 60% of your base salary after one year of employment.
• 401(k) contributions with company match starting as soon as the first payroll of employment.
• Paid Time Off and associate discounts at our stores.
• On Demand pay available; work today and get paid tomorrow!