• Full lifecycle delivery and management of complex, technical, strategic and creative projects • Develops and actively manages project timelines, estimates, risk registers, communication plans, burn reports and change logs with minimal oversight • Leads the estimation process and provides project budget and staff plan parameters with minimal supervision • Leads the project timeline creation process in close partnership with internal and external stakeholders with minimal supervision • Leads project kickoffs and status meetings • Creates and/or reviews and distributes meeting recaps; oversees and evolves Project Managers (PM) and Project Coordinators (PC) in their ability to write actionable recaps • In partnership with AD and GPD, develops financial forecasts for proactive financial management • In partnership with AD, Finance and Account, facilitates monthly billing, analysis and action • In partnership with Account Services, AD and GPD, assists with the development of annual and project-based SOWs • In partnership with ADs and GPD, provides input to program Gantt Charts • In partnership with Account Services, AD and GPD, assists with change order creation and management • Actively works with project stakeholders to identify, evaluate, log, communicate and mitigate project-level risks • Works closely with Project Management Office (PMO) leadership to identify and mitigate program-level risks • Identifies project staff needs and works with resource managers and PCs to ensure accuracy and updates of resource plans • Resolves conflicts, including scope, schedule, resources, budget, quality and communication with minimal oversight • Ensures all project artifacts (FRD, BRD, etc.) are properly stored within enterprise systems (Workfront, TFS, etc.) • Accountable for application of Intouch delivery processes and PMO standards across their projects • Actively mentors and supports training efforts for Project Managers and Project Coordinators • Acts as first touchpoint of escalation for Project Managers and PCs • Keeps direct manager informed; asks for help when needed; knows when to escalate issues/concerns to leadership; brings solutions • Participates in candidate interviews as needed • Effectively senses team morale and understands how to address issues modeling inclusive behaviors, and proactively managing bias.