Guidehouse logo
Guidehouse

Solving big problems, building trust in society, and empowering our clients to shape the future.

Operations Support Specialist

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 10,001+Since 2018H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

50 days ago

Salary

$61K - $101K / year

Seniority

Senior

Bachelor Degree6 yrs expExperience acceptedEnglish

Job Description

• Proactively partner with State and Local Government (SLG) market leadership to develop and execute on administrative and operational tasks • Provide insights to enhance delivery models & outcomes to further the market's goals • Build & maintain relationships with key stakeholders covering various internal business sectors • Collaborate with implementation & business development teams to enhance service delivery • Understand, meet, and exceed the assigned market's operational key performance indicators • Provide project-specific support on invoicing, budget tracking, revenue forecasts, and project setup

Job Requirements

  • Bachelor's degree and a minimum of 6-8+ years of prior relevant experience or an associate’s degree and a minimum of 8-10+ years relevant experience
  • Relevant experience coming from a healthcare provider, central office environment, or revenue cycle outsourcing company
  • Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products
  • Experience with leveraging Excel for reporting
  • Project management and leadership experience
  • Ability to analyze and improve operational processes
  • Strong people management and organizational skills
  • Ability to work independently and prioritize tasks with minimal or no supervision

Benefits

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program

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