Koronet
Empowering Growth Through Connectivity in the Floral Industry
Customer Support Agent, Tier 1
Location
United States
Posted
47 days ago
Salary
Not specified
Bachelor Degree1 yr expEnglishSpanishPortuguese
Job Description
• Provide fast, helpful, and technically sound support to our customers via chat, email, and phone.
• Troubleshoot issues and help users navigate our SaaS platform with confidence.
• Document solutions and contribute to our Knowledge Base and internal documentation.
• Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases.
• Develop deep product knowledge and stay up-to-date on new features.
• Communicate clearly and professionally with customers, making complex issues easy to understand.
Job Requirements
- You’re eager to learn—about technology, our platform, and the floral industry.
- You’re curious, fast-moving, and thrive in a dynamic, remote-first environment.
- You enjoy helping people and finding solutions to problems.
- You communicate clearly in both English (advanced level required) and, ideally, Spanish or Portuguese.
- You’re comfortable with tools like Slack, Jira, Intercom, and Confluence—or can learn them quickly.
- Experience in SaaS customer support.
- Familiarity with HTML or reading technical system logs.
- Background in computer science, engineering, or web development.
Benefits
- Remote-first team: work from anywhere.
- Training, mentorship, and room to grow into senior roles.
- English classes and professional development support.
- A collaborative culture where your ideas are welcome—and can become reality.
- Competitive salary based on experience.
- Full-time, indefinite-term contract.
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