Customer Success Manager – Higher Education
Location
United States
Posted
3 days ago
Salary
$65K - $85K / year
Job Description
Job Requirements
- Education: Bachelor's degree in a relevant field (e.g., Business Administration, Education, Communications, Technology) or equivalent practical experience.
- Experience: 3+ years of experience in a customer-facing role, such as Customer Success, Account Management, or Consulting, preferably within a SaaS environment.
- Technical Acumen: Strong understanding of cloud-based software and the ability to quickly learn and master new technologies. Experience with Learning Management Systems (LMS) or educational technology is a significant plus.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to effectively communicate complex technical concepts to diverse audiences.
- Interpersonal Skills: Proven ability to build rapport, influence stakeholders, and navigate complex organizational structures.
- Problem-Solving: Strong analytical and problem-solving skills, with a proactive and results-oriented approach.
- Organizational Skills: Excellent time management and organizational skills, with the ability to manage multiple priorities and deadlines effectively.
- Customer Focus: Demonstrated passion for customer success and a commitment to delivering outstanding customer experiences.
- Travel: Ability to travel occasionally to customer sites or industry events as needed.
Benefits
- Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
- Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
- Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
- Comprehensive wellness programs and mental health support
- Annual learning and development stipends to support your growth
- The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
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