• Define and communicate the product vision and strategy, ensuring alignment with broader business objectives and company goals. • Develop and manage the product roadmap, prioritizing features and initiatives based on user needs, business value, and strategic priorities. • Partner with stakeholders across business, IT, and leadership to understand operational objectives, key results, and complex business problems. • Own and manage product backlogs, guiding the team in feature prioritization with a clear connection to the overall strategy. • Conduct quantitative and qualitative analysis to frame feature value, define success signals, and gain insights for adoption. • Lead the team in conducting discovery through structured user research, interviews, and journey mapping to identify pain points and behavioral drivers. • Oversee the development of detailed documentation, including business requirements, process flows, use cases, and user stories that outline problems and opportunities. • Perform and guide complex analyses related to systems, such as assessing the ROI of a change, and synthesize takeaways that connect to broader business objectives. • Support the framing, development, and testing of assumptions related to user value, feasibility, and business viability. • Lead working sessions and facilitate interactions between business teams, product, and IT to ensure smooth delivery and alignment. • Serve as an expert in the Software Development Life Cycle (SDLC), guiding business teams and directing next steps to progress projects. • Proactively manage stakeholder communications, keeping partners informed of progress, risks, and changes to the roadmap. • Function as the business lead for IT communication, facilitate User Acceptance Testing (UAT), and validate production deployments. • Track thematic product metrics (e.g., user happiness, adoption, ROI) and report insights for iteration and continuous improvement. • Lead, mentor, and develop a team of system analysts, providing direction, coaching, and support for their work. • Foster a collaborative and high-performing team culture centered on innovation and continuous improvement. • Manage teammate performance, including goal setting, evaluations, and professional development.