The influencer marketing platform empowering ecommerce brands to build and cultivate influential communities

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2017H1B SponsorCompany Site LinkedIn

Location

United States

Posted

47 days ago

Salary

$80K - $95K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals • Develop a “consultant” perspective to client communications, questions, and meetings • Lead and present at regular client meetings, both in-person and over video conference • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies

Job Requirements

5+ professional experience within Saas Account Management or Customer Success
Outstanding organization and interpersonal skills
A structured approach to process and prioritization
Initiative and the ability to identify and solve problems proactively
1+ influencer or performance marketing experience
Experience in MarTech
Experience in eCommerce

Benefits

Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered.
Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup.
401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan.
Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy.
Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry.
Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms.
End-of-Year Break – We typically close between Christmas and New Year’s to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs.