• Administer and maintain FPG’s Salesforce environment, including user setup, permissions, profiles, roles, and security controls • Support Salesforce automation through Flows, validation rules, and declarative tools to streamline sales and operational processes • Assist with the configuration and ongoing use of Einstein for Sales, including activity capture, predictive insights, and AI-driven recommendations • Support Agentforce and sales productivity tools to improve rep efficiency, lead follow-up, and pipeline management • Manage integrations with third-party tools, including Salesloft, ensuring clean data flow and reliable system performance • Manage and maintain sales and marketing target lists, lead routing, and assignment logic for business development teams • Partner with business stakeholders to gather requirements, define KPIs, and translate needs into Salesforce solutions • Support Salesforce release updates, testing new features and ensuring minimal disruption to users • Lead CRM onboarding by developing training materials, supporting data migrations, and providing day-to-day user support • Create and maintain clear documentation for Salesforce processes, automations, configurations, and integrations • Troubleshoot system issues and support ongoing optimization of Salesforce functionality • Take on special projects as needed, including reporting improvements and process enhancements • Troubleshoot complex Salesforce and integration issues by identifying root causes and implementing effective, sustainable solutions • Proactively identify inefficiencies, gaps, or data issues within Salesforce and recommend improvements • Support ongoing optimization of Salesforce functionality by evaluating problems from both a technical and business-process perspective