• Travel 50% or more of the time to Client sites to execute specific project requests. • Provide excellent customer service and IT support during communications and field visits. • Disperse equipment to the appropriate installation location onsite and install using best practices cable management. • Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports. • Validate equipment functionality. • Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives. • Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed. • Document all client issues and escalate to the Project Manager. • Maintain documentation of system configurations, service logs, and technical procedures. • Manage ticket queue for onsite resource requests. • Coordinate with vendors, contractors, and internal stakeholders to align resources and timelines. • Communicate clearly with team members, leadership, cross-functional teams and client stakeholders. • Complete ticket request updates with clear notes and track actionable next steps. • Provide deliverables to all dispatch request stakeholders. • Complete billing tasks with a high level of detail. • Create documentation as needed.