• Starting with pre-sales, sets up client programs for success, leveraging client goals, previous program experience, and an in-depth understanding of our integrated solutions.
• Support the creation of RFPs; pull available inventory, audience analyses, and other RFP needs.
• Lead the pre-sale capabilities communication process with ad agencies, prospects, and clients.
• Manage and grow client relationships by providing exceptional client experience through regular client program meetings, kick-off, and wrap-up calls.
• Liaises with Sales, Sales Operations, Marketing/Sales Enablement, Marketing Operations, and Finance, and other internal production teams to ensure advertising programs are set up, executed, and delivered on time and in full.
• Manage and oversee the delivery of revenue of all programs and actively coordinate the mobilization of resources to adhere to original revenue schedules as much as possible.
• Works within Monday.com (our program management system) to communicate proactively on all campaign details with Fulfillment, Content, and Production Teams. Follows operational processes around the production of advertising campaign materials.
• Creates detailed Insertion Orders when programs are ready for contracting. Works with Sales and Legal to process redlines and contract changes.  
• Manage Salesforce opportunities when programs are ready to be contracted. Updates program details, adjusts Salesforce Opportunities based on performance and delivery needs, adjusts revenue, and makes other changes as needed.
• Forecasts monthly and quarterly revenue in Salesforce and adjusts revenue as programs deliver. Reconciles program revenues monthly as needed.
• Provides clients with necessary deliverables – such as screenshots/proof-of-send and performance reporting – related to all programs.
• Share insights on clients/programs and highlight upselling and renewal opportunities using your understanding of the program, information shared by the production/fulfillment teams, and your knowledge of client objectives.
• Troubleshoots problems that arise related to accounts, clients, and campaigns. Uses analysis and critical thinking to understand and solve program-related issues.

• A Bachelor’s degree in business, marketing, or equivalent experience
• A minimum of 5 years in a client services/campaign management role, preferably within a Media organization.
• Must be both process-oriented and flexible. This is a high-paced environment, and the ability to think on your feet, come up with creative solutions, and solve problems as they arise is critical.
• Excellent verbal and written communication; interpersonal and presentation skills. Experience working one-on-one with Sales Representatives preferred.
• Must be comfortable working in a fast-paced environment with changing needs and requirements.
• Demonstrated organization astuteness, strong strategic planning, and analytical skills.
• Comprehensive understanding of digital sales operations.
• Experience with Salesforce.com or other similar software.
• Proficient in Microsoft Office products, with an emphasis on Microsoft Excel and PowerPoint.

• Diverse, collaborative, and winning team environment.
• Flexible working arrangements, opportunity to work hybrid or remote.
• Comprehensive healthcare coverage.
• Generous paid time off, including time off to volunteer as well as unlimited vacation days! 
• Wellbeing programs to support all of your emotional, physical, and financial needs
• Emphasis on continuous learning and development.

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HIMSS is an Equal Opportunity Employer: Vets/Disabled