Laurel

AI timekeeping software for legal and professional services

Implementation Engineer

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 51-200Since 2020H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

45 days ago

Salary

$160K - $185K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Support clients' ongoing technical operations and critical system transitions • Ensure seamless integrations between Laurel and client Practice Management Systems (PMS) • Resolve complex technical issues • Guide clients through high-stakes system migrations • Monitor integration health across all client environments • Perform root cause analysis on recurring issues • Build trusted relationships with key client technical contacts

Job Requirements

  • 3-5 years of technical experience in integration engineering, DevOps, technical support, or similar role
  • Strong troubleshooting skills
  • API and database experience
  • Experience with iPaaS tools (Boomi, MuleSoft, or Zapier similar)
  • System monitoring familiarity
  • Client-facing communication ability
  • Calm and methodical under pressure
  • Problem-solving mindset

Benefits

  • Great employee benefits, including equity and 401K
  • Bi-annual, in-person company off-sites, in unique locations
  • Comprehensive benefits package including health and wellness programs, paid time off, retirement planning options

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