Lead Implementation Engineer – Infrastructure & Field Services

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$8.5K - $14.8K / month

Bachelor Degree4 yrs expExperience acceptedEnglishOracleService Now

Job Description

• Lead and provide hands‑on support for a team of 4–5 Implementation Engineers • Serve as the senior technical resource for complex customer concerns • Mentor, coach, and grow team members while delegating work effectively • Define and validate infrastructure requirements for facilities • Collaborate across IT, Operations, Facilities, and Field leadership • Develop, refine, and enforce guidelines, documentation standards, and quality assurance measures • Build positive relationships across the organization • Maintain comprehensive documentation • Participate in hiring, onboarding, and training of new team members • Support performance management activities • Conduct regular one‑on‑one meetings • Oversee hardware inventory forecasting • Manage and coordinate activities of third‑party contractors and partners • Collaborate with peer teams

Job Requirements

  • 4 - 6+ years of progressive experience in Information Technology
  • 4+ years of experience in a lead, senior, or supervisory capacity
  • Bachelor’s Degree or equivalent experience required
  • Strong understanding of Ferguson’s business operations
  • Advanced knowledge of technologies commonly used across enterprise IT environments
  • Strong proficiency with ServiceNow, Oracle, Visio, and Microsoft Office
  • Proven leadership capability including coaching, delegation, talent development, and team motivation
  • Strong project management knowledge
  • Excellent communication skills
  • Strong analytical and problem-solving skills
  • Ability to mentor associates and build technical capability across the team
  • Strong facilitation skills

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Life insurance
  • 401(k) with company match
  • Mental health coverage
  • Gender affirming and family building benefits
  • Paid parental leave
  • Associate discounts
  • Community involvement opportunities

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