• Act as the primary strategic and operational contact for assigned GI practice partners. • Lead partner calls, QBRs, and performance reviews with clinic leadership. • Build and maintain strong relationships with administrators, office managers, and providers. • Anticipate partner needs and proactively identify opportunities for improvement. • This role requires 25% travel including client implementations, ongoing onsite visits, physician meetings, conferences, and other industry events. • Own and optimize critical workflows across referrals, onboarding, RPM requirements, logistics, eligibility, and clinical communication. • Build scalable processes and SOPs to support current and future partners. • Analyze bottlenecks and implement workflow improvements that increase reliability and efficiency. • Coordinate onsite visits to assess operations, deliver training, and strengthen adoption. • Serve as the escalation point for provider, operational, and clinical issues. • Lead structured root-cause investigations and ensure follow-through to resolution. • Monitor partner KPIs and operational health with a focus on retention and outcomes. • Collaborate closely with Clinical Ops, Product, Engineering, RCM, and Engagement teams.