• Build and nurture long-term relationships with customers, serving as their main point of contact. • Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services. • Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems. • Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags • Have the hard conversations. • Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM. • Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding.