We get balance resolution on the first call. You get the revenue and patient satisfaction to keep your business moving.
Healthcare Customer Service Representative – AR
Location
United States
Posted
7 days ago
Salary
Not specified
Job Description
Job Requirements
- Prior work experience on the phones in a call center and healthcare customer service setting is preferred.
- Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
- Working knowledge of medical billing and coding is preferred, certifications welcome (i.e. AAPC Ahima, EPIC, eCN, Artiva, Cerner, FACS).
- Prior work experience in a medical office and/or general understanding of health insurance is preferred.
- Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
- Able to navigate multiple computer applications and databases.
- Moderate to advanced computer keyboard typing and navigation skill.
- Able to communicate on the phone and navigate multiple computer systems simultaneously.
- Able to overcome patient objections and obstacles to negotiate payment successfully.
- Reliable and responsible. Arrives on time and uses time productively and efficiently.
- Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes.
- Possesses and demonstrates professional judgement and operates with client business acumen. Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information.
- Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
- Self-motivation and committed to career success.
- High School Diploma or equivalent (i.e., GED) required.
- Prior supervisory experience is welcome in this growing company.
Benefits
- Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace.
- Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
- Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment.
- 401K Company shares profits through an annual discretionary bonus which employees can deposit into either their personal account or into their 401k.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Support Representative
Globe Life AILGlobe Life: American Income Division (AIL) has proudly served working families since 1951. As part of Globe Life Inc. (NYSE: GL), a Fortune 500 company, we provide supplemental benefits to unions, credit unions, and associations across North America. AIL holds an A (Excellent) rating from A.M. Best for financial strength. Forbes Top 25 Happiest Companies to Work For Fortune 500 parent company, Globe Life A+ BBB Rating & trusted reputation since 1951
We’re hiring a Customer Support Representative in Lakeville, MN—help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company. Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with...
Remote Fraud Customer Service Associate
FiservWe aspire to move money and information in a way that moves the world.
The associate will receive inbound fraud-related calls, investigate, evaluate, and process them, while also monitoring systems for potential fraudulent card or account usage. This role involves tracking cases according to regulatory guidelines and maintaining client satisfaction through accurate resolution and timely case management.
Consumer Relations Supervisor
Wolverine WorldwideWolverine Worldwide is a marketer of branded apparel that is on a mission to inspire, engage, and empower its consumers. As an employer, the company desires to
The Consumer Relations Supervisor is responsible for managing assigned consumer relations team members and functions, providing leadership with an emphasis on delivering an excellent consumer experience. Primary duties include managing customer service representatives, supporting daily operations, handling escalated complaints, and participating in the talent lifecycle process.
Prior Authorization Representative
Corewell HealthCorewell Health operates over 300 outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over 40 different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to learn and explore various interests or to specialize in one area.
The representative provides clerical support within a Financial Clearance model by obtaining accurate and timely authorizations across various clinical service lines. Essential functions include utilizing payer websites, performing chart abstraction for clinical data review, and completing authorization requests efficiently while maintaining high quality standards.
