• Oversee the relationship management and operational performance of third-party mortgage subservicers. • Establish and maintain governance frameworks for monitoring subservicer performance, including SLAs, KPIs, and reporting standards. • Conduct performance reviews and operational assessments to ensure compliance with company expectations, investor requirements, and regulatory standards. • Collaborate with Compliance and Risk teams to ensure adherence to federal and state servicing regulations. • Review servicing reports, portfolio performance metrics, and borrower outcomes to identify risks and improvement opportunities. • Coordinate with Capital Markets and Finance teams to support servicing strategy, portfolio analysis, and investor reporting. • Lead issue resolution and escalation processes with subservicers to address operational or compliance matters. • Oversee onboarding and implementation of new subservicing partners, including operational readiness and process alignment. • Ensure accurate and timely reporting on servicing performance, portfolio health, and operational risks for leadership. • Partner with internal teams to continuously improve oversight processes, documentation, and operational controls. • Maintain thorough documentation of oversight activities to support regulatory examinations and internal reviews. • Support long-term servicing strategy by evaluating subservicer capabilities and alignment with growth objectives.