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Role Description

Stronghouse is seeking a Warranty Service Coordinator who will serve as the first point of contact for customers who believe they are experiencing a warranty-related issue. This role is responsible for:

• Assessing customer concerns
• Verifying warranty eligibility
• Documenting claims
• Coordinating with internal departments to ensure timely and effective resolution

The ideal candidate is customer-focused, detail-oriented, and skilled at managing communication between customers and cross-functional teams.

Key Responsibilities

• Serve as the primary contact for incoming warranty inquiries via phone, email, or online platforms.
• Gather detailed information regarding reported warranty issues and accurately document customer interactions.
• Verify warranty coverage and eligibility based on company policies and product terms.
• Create and manage warranty service cases within internal systems.
• Coordinate and escalate cases to the appropriate department (e.g., Service, Technical Support, Operations, Quality, or Field Teams) for resolution.
• Monitor case progress and follow up to ensure timely resolution.
• Communicate updates clearly and professionally to customers throughout the process.
• Collaborate with internal teams to streamline warranty procedures and improve customer satisfaction.
• Maintain accurate records and prepare reports on warranty claims as needed.
• Identify recurring issues and communicate trends to management.

Qualifications

• Customer-focused
• Detail-oriented
• Skilled at managing communication between customers and cross-functional teams

Benefits

• $22/hour plus full suite of benefits (health, dental, 401K, etc.)

Reasons to Join Organization

• High-Growth Environment: Be part of a high-growth, acquisitive company that is rapidly expanding and offers exciting opportunities to shape the future.
• Innovative Contributions: Take the lead in driving innovation and implementing new strategies that enhance your role and the company's success.
• Career Growth: Benefit from numerous internal growth opportunities as the company continues to expand, providing a clear path for career advancement.
• Ambitious Goals: Join a company with aspirations and the financial backing to achieve a $1 billion valuation in the next several years, positioning itself as the largest player in its vertical.