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Role Description

Join the team as our next Social Media Specialist on Twilio’s Corporate Communications team. This Social Media Manager position is needed to build our community and increase brand awareness for Twilio. We’re looking for a storyteller who can create original, compelling content that amplifies our brand and expands our reach. This person should be fluent in short-form video and know how to make an audience feel something.

In this role, you’ll:

• Create compelling, on-brand content showcasing our customers, capabilities, and culture.
• Manage our social channels including LinkedIn, Instagram, Facebook, X, and help us launch our TikTok.
• Help execute our editorial calendar and campaigns.
• Manage Twilio’s employee advocacy program, equipping our global and regional teams to share content.
• Engage and build our community of technical developers, consumers, and business decision makers daily.
• Collaborate with key company stakeholders on goals for campaigns, product releases, events, and other company-wide initiatives.
• Contribute to Twilio’s mission of building the world’s leading customer engagement platform by showing what’s possible with it.
• Create interesting, engaging content for our top executives.
• Perform analysis and use data to prove our program is growing and our bets are paying off.
• Constantly experiment and test new tactics to reach new audiences.
• Partner with our Employee Brand team to help tell the stories of Twilions to external audiences.

Qualifications

• Has experience managing brand social.
• Expresses complex thoughts or ideas in 100 characters or less.
• Thinks outside of the box and presents ideas clearly.
• Is organized and loves to take projects and run with them.
• Uses data to tell a story and has proven success on social.
• Experience using social management tools, including Sprout Social, Canva, Figma, EveryoneSocial.
• Enjoys building community.
• Likes to have fun.

Requirements

• Location: This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
• Travel: May be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Additional offerings vary by location.

Compensation

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $31.77/hour - $39.71/hour.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $33.66/hour - $42.07/hour.
• Based in the San Francisco Bay area, California: $37.34/hour - $46.68/hour.

Application Deadline

Applications for this role are intended to be accepted until May 30, 2026, but may change based on business needs.

Company Description

Twilio thinks big. We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. We seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.