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Role Description

WolfSteel Buildings is looking to hire an Engagement Specialist to serve as a key connection point between our company brand, our target audience, and our sales team. This role is highly client facing, community focused, and plays a critical part in shaping the WolfSteel brand experience before a sale ever happens.

A day in the life of an Engagement Specialist:

• Work days of Monday-Friday, & some Saturdays (as needed based on workload)
• Working hours 8am-5pm (Central Time)
• Communicate with prospective clients across all WolfSteel social media platforms
• Engage, educate, and prequalify leads before they reach the sales team
• Represent WolfSteel in community Facebook groups by answering questions, educating consumers, and correcting misinformation
• Manage and engage within the official WolfSteel Buildings Facebook Group
• Assist with monitoring and responding to Google reviews in a timely, professional manner
• Support email and text marketing campaigns by assisting with messaging and execution
• Reach out to past clients regarding reviews, feedback, and WolfSteel merchandise initiatives
• Communicate with leads and clients through internal tools such as WolfChat
• Collaborate with marketing and sales teams to ensure consistent messaging and brand voice
• Assist with website updates and minor design or content changes as needed
• Track, report, and share insights on community sentiment, engagement trends, and feedback
• Support paid advertising efforts by ensuring comments, messages, and client conversations align with campaign goals
• Support SEO initiatives by creating backlinks in various platforms

Qualifications

• A can do attitude and strong work ethic
• Willingness to learn and adapt in a fast paced environment
• Motivation, resiliency, and professionalism in client facing situations
• Strong communication skills and emotional intelligence
• Ability to stay organized while juggling multiple conversations and platforms

Requirements

• Availability during standard business hours (Texas Time)
• Comfortable working on multiple digital platforms daily
• Ability to communicate professionally on behalf of the WolfSteel brand
• Willingness to collaborate closely with marketing and sales teams
• Open to learning and adapting to knowledge in the metal building industry
• Reliable, organized, and proactive

Benefits

• Weekly pay
• Paid training
• Birthday pay
• Paid holidays
• 40 vacation hours (after 30 days, prorated)
• 40 unpaid hours (after 30 days, prorated)