• Understands organizational goals for timely resolution of accounts • Works in accordance with Patient Friendly standards • Collects deductibles, co-pays, and self-pay payments • Conducts demographic and financial assessments • Collaborates with Social Work and Outcomes Management • Interviews patients to obtain demographic and financial information • Possesses knowledge of computer systems and financial counseling processes • Ensures elimination of all possible payor sources prior to hospital sponsorship consideration • Communicates patient's estimated financial responsibility and requests payment • Receives payments and issues receipts according to departmental procedures • Monitors high dollar accounts for complete and accurate information • Initiates authorization and insurance verification processes • Coordinates referrals for applications to Department of Health and Human Services • Demonstrates superior interpersonal relationship skills • Maintains revenue cycle knowledge • Explores possible payor options • Participates in departmental training and career development