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Role Description

The Customer Solutions Engineer is a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation.

The ideal candidate will possess deep technical skill and relevant project experience in at least one of the following focus areas:

Essential Duties and Responsibilities:

• Provide services to customers (75%):
  • Works on complex project scope with minimal direction from Customer/SI nominated representatives to accomplish assigned tasks.
  • Contributes to design for specific deliverables and assists in the deployment of Rocket products.
  • Contributes to implementing new solutions under the direction of Delivery Architects.
  • Creates proof of concept / proof of value technology analysis and pilots.
  • Conducts external and internal technical presentations/trainings to peer groups.
  • Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
  • Applies own subject matter knowledge to solve a variety of common technical issues.
  • Exercises independent judgment within defined practices and procedures to determine appropriate action.
  • Participates as part of a team and maintains good relationships with team members and customers.
• Team Leadership (25%):
  • Ultimately accountable for Technical solution implementation for project.
  • Leads a team and communicates project status and risks to all project stakeholders on behalf of the team.
  • Uses technical experience to give customer sound technical advice.
  • Responsible for knowing the Architecture, versions, and requirements.
  • Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources.
  • Coordinates with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution.
  • Determines if change is a product defect or enhancement before communicating to customer.
  • Responsible for estimating new requirements of Project and gaining Architect or Manager approval.
  • Conducts or assigns code reviews.

Qualifications

• 5-7 years of relevant technical experience
• Excellent communication / customer service skills / confident telephone manner
• Proactive and able to work under pressure
• Experience in complex IT project implementations, customizations and/or maintenance
• Must have an analytical mindset to analyze test results and facilitate defect resolution
• Organized and methodical, dealing with numerous tasks
• Fluent in written and verbal English

Requirements

• Technical skills to include two or more of the following:
  • IBM Enterprise COBOL or PLI programming experience
  • System level experience of IBM CICS; IMS and JCL
  • Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL
  • Windows operating system
  • Linux/UNIX operating system
  • Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes

Desired Project Experience

• A practical experience of mainframe application modernization project is highly desirable. For example:
  • Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
  • Experience with COBOL modernization and porting application code across platforms.
  • Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.
  • Experience developing, deploying, and tuning data modernization solutions for mainframe such as IMS/DB, IDMS, ADABAS, and VSAM data migration.
  • Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle.
  • Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools.

Other Preferred Skills

• Bachelor's degree in Computer Science or related field
• Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express
• Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; …
• Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc.
• Proficient in another EU language

Benefits

• Unlimited Vacation Time as well as paid holidays and sick time
• Health and Wellness coverage options for Rocketeers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities