Human Connections

Program Manager, Professional Services – Data Analytics

Data AnalystData AnalystFull TimeRemoteTeam 5,001-10,000H1B No SponsorCompany Site LinkedIn

Location

California + 10 more

Posted

29 days ago

Salary

Not specified

Bachelor Degree7 yrs expEnglishTableau

Job Description

• Support curation and delivery of customer data packages • Data Analytics Team Support and Automation: ensure analyst team is delivering, adhering to processes and fully utilizing automation tools. • Utilize Salesforce CRM to track on time delivery of contracted services and reports overview calls • Leverage real time analytics to track customer satisfaction • Define requirements and assist in tool development for enhanced analytics • Develop and deliver training materials for analytics • Educate internal departments on any new or revised service offerings • Lead Voice of the Customer activity to understand customer needs • Work cross functionally to create optimization and value-add services for current install base • Work with contracts and legal department to create and review service contract language.

Job Requirements

Must be at least 18 years of age.
Bachelor’s in Nursing, Pharmacy, Clinical Informatics or related field.
7+ years of related experience in clinical, pharmacy or informatics.
2+ years implementing and supporting healthcare medication safety solutions.
Prefer knowledge of hospital systems that integrate with ICU Medical products.
Experience with Salesforce and Tableau applications.

Benefits

This is largely a sedentary role.
The job operates in a home environment and routinely uses standard office equipment.
Typically requires travel less than 5% of the time.