With more than 70 years of industry experience, AO Globe Life is a trusted provider of life insurance solutions for veterans, labor union members, credit unions, and working families. Our mission is centered on service, integrity, and impact—protecting families while building meaningful careers for our team members.
Remote Customer Service Team Manager
Location
United States
Posted
5 days ago
Salary
$95K - $115K / year
Job Description
Globe Life AO is seeking an experienced and motivated leader to guide and develop a remote team of client service professionals. In this leadership role, you will coach team members, support performance growth, implement effective service strategies, and ensure a high standard of client experience.
This opportunity is ideal for a results-driven leader with a strong background in team development who is passionate about mentoring others and building high-performing teams within a fully remote environment.
Key Responsibilities
Recruit, train, and lead a team of remote client service professionals
Establish clear performance expectations and support team productivity
Provide ongoing coaching, mentorship, and professional development
Implement strategies that improve client engagement and long-term relationships
Monitor team performance metrics and adjust strategies when needed
Stay informed on industry updates, products, and regulatory requirements
Ensure compliance with company policies and ethical standards
Foster a collaborative and supportive remote team culture
Qualifications
Proven experience leading a team in customer service, consulting, or client-facing environments
Strong communication, coaching, and leadership abilities
Demonstrated ability to motivate and support remote teams
Highly organized with strong time-management and problem-solving skills
Self-motivated and performance-oriented with a growth mindset
What We Offer
Fully remote leadership role available to U.S.-based professionals
Flexible scheduling with autonomy over your workday
Structured leadership training and ongoing professional development
Strong operational support and mentorship from experienced leaders
Opportunities for advancement into senior leadership roles
Collaborative, growth-focused team environment
Apply Now
If you are ready to take the next step in your leadership career and help build a high-performing remote team, we encourage you to apply and explore this opportunity with Globe Life AO.
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