• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers. • Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance. • Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives by routinely checking reports and actual transactions. • Assist VIP leadership in developing and implementing sales training programs. • Participate in the escalation process including working with clients and other DK departments to resolve client cases. • Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.