• Generate, send, and follow up on client invoices accurately and on schedule • Perform claim validation (demographics, CPT codes, modifiers, authorizations, and payer rules) • Submit primary and secondary insurance claims • Conduct claim follow-ups, including: Status checks, Simple corrections (missing information, minor data errors, modifier updates), Claim resubmissions when appropriate • Review processed claims to ensure correct payments and proper application of deductibles and coinsurance • Identify and resolve basic billing discrepancies • Respond to billing inquiries via email and phone • Explain statements, balances, and insurance-related questions clearly and professionally • Escalate complex billing issues to senior billing staff as needed • Submit and track prior authorizations • Post payments and reconcile accounts • Process physical mail, faxes, and billing-related correspondence • Review and appeal denied claims • Monitor payer policies and identify reimbursement trends • Prepare billing reports (weekly, monthly, or quarterly) • Assist with audits, ERA/EFT enrollments, and compliance reviews • Maintain accurate billing records and documentation • Perform data pulls and reporting as requested • Follow established SOPs consistently • Escalate issues appropriately rather than guessing