• Manage end-to-end insurance claim follow-ups • Follow up on claims with no primary or secondary payer response after 45+ days • Work aging reports to resolve outstanding balances • Communicate with insurance payers for claim status updates • Investigate denied claims • Prepare and submit appeals with supporting documentation • Maintain accurate notes in the billing system • Track all actions taken on claims • Respond to provider, staff, and patient inquiries related to claim status • Collaborate with internal billing and leadership teams