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Role Description

Your journey as a PMO Manager starts here! As a PMO Manager, you will lead a team of Project Managers responsible for delivering Epicor consulting projects and overseeing consultants performing implementation work. You will be responsible for establishing strong project governance, driving delivery quality, and ensuring operational excellence across the portfolio.

What you will be doing:

• Set clear goals and objectives for the project management team while coaching and mentoring Project Managers to deliver projects on time and on budget.
• Shape the vision, strategy, and execution of Epicor’s consulting services business for Distribution and Building Supply customers.
• Analyze engagement profitability and project risk, recommending delivery approaches that balance customer satisfaction with margin and risk management.
• Monitor and communicate expectations around key business metrics including utilization, revenue generation, client responsiveness, customer satisfaction, and employee development.
• Proactively coach Project Managers to reduce escalations and improve delivery outcomes across the portfolio.
• Ensure consulting operations are aligned with Epicor objectives and evolving client needs, maintaining strong cross-functional collaboration.
• Develop and track career management plans for team members while maintaining team chargeability and delivery readiness.

Qualifications

• 8+ years of project management experience with demonstrated success and knowledge in the software industry.
• 3+ years of experience managing and developing employees.
• 3+ years of product support or consulting experience preferred.
• Willingness and ability to travel up to 25%.
• Bachelor’s degree or equivalent experience.

Requirements

• Strong ability to present effectively in meetings, both face-to-face and remotely.
• Proven ability to communicate clearly with customers, consultants, executives, and internal stakeholders.
• Excellent organizational, project management, and time management skills.
• Analytical mindset with the ability to assess customer challenges and recommend improvements.

Benefits

• Comprehensive health and wellness benefits designed to support your overall well-being.
• Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Comprehensive support for international relocations and permanent residency processes.

Company Description

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.

At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.