• Manage the performance and development of direct reports, providing training, coaching, and conducting regular employee reviews • Conduct regular performance evaluations, provide constructive feedback, and develop individualized development plans for team members • Educate departments on credentialing policies, procedures, and internal policy changes as necessary • Oversee The Joint Commission reviews and quarterly data submissions • Audit and approve invoices from credentialing vendors for each SBU • Review and approve background checks and licensing issues, escalating employment determinations when necessary • Implement robust policies and procedures to ensure accurate verification and uploading of applications into the online credentialing database system • Analyze application status trends, evaluate verification information, and identify areas of non-compliance or 'red flags'; recommend and execute appropriate corrective actions • Manage incoming and outgoing communications, ensuring adherence to policy timelines while updating the credentialing database; provide status reports and communicate practitioner participation information to internal and external stakeholders • Facilitate written and verbal communications with federal, state, and local agencies, hospitals, medical review boards, and malpractice carriers to obtain necessary provider and practitioner information • Participate in preparation for internal and external audits to ensure accurate provider information and compliance with regulatory/accreditation requirements (e.g., CMS, DSHS, NCQA, JCAHO, DNV) • Assist practitioners and clinicians with scheduling appointments and necessary medical procedures (e.g., physicals, drug screens, vaccinations) • Stay informed about research, review, and interpretation of applicable accreditation, licensing, and regulatory requirements to ensure ongoing compliance of credentialing policies and procedures