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Role Description

The Enterprise Account Manager is responsible for owning existing client relationships, retaining and expanding the accounts by generating revenue through consultative selling, outstanding client service and cultivating strong relationships. Depending on client size and need, the Enterprise Account Manager may focus on program growth and strategic thought leadership, overseeing day-to-day digital marketing processes and digital marketing program management for an assigned portfolio of clients ranging from mid-enterprise to Fortune 500 companies.

• Serve as primary (or secondary) point of contact for servicing assigned client accounts.
• Provide exceptional account support to build and maintain a positive relationship between the client and the Company.
• Analyze existing accounts, qualify and validate customer-specific needs and develop solution criteria.
• Maintain and analyze client digital marketing operations patterns while focusing on underlying issues to eliminate recurring account problems.
• Confer with client to provide information or answer questions. Respond to the needs of the client, decide which course of action to take, and execute that action without consultation or direction.
• Keep records of client interactions, detailing inquiries, complaints, comments, and action taken. May maintain data in the client relationship management (CRM) system.
• Monitor client preferences, identify and evaluate additional business opportunities with current clients to determine focus of growth and/or sales efforts.
• Identify potential client projects, propose pricing, and manage negotiations and deliver to production.
• Work in collaboration with clients and internal business units.
• Forecast and track sales revenues and activities in a timely manner using customer relationship management (CRM) system and/or other tools.
• Effectively and powerfully communicate the value proposition to existing customers and coordinate and lead periodic account reviews.
• Execute renewal and upgrade activities according to Company standards.
• Travel as required to attend trade shows, client meetings, or other business engagements.
• Stay current with market developments, competitive offerings, technological advances, and Company products.
• May be required to meet revenue goals.
• Perform other miscellaneous duties as assigned by management.

Qualifications

• Bachelor’s degree or equivalent is required.
• 2 to 5 years of digital marketing experience with an emphasis on email.
• Professional training in selling and/or account planning processes is preferred.
• Digital marketing passion.
• Sense of urgency when it comes to working with clients and supporting their needs.
• Problem solving abilities.
• Ability to work across functional lines.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions.
• High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data.
• Ability to sufficiently communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner.
• Knowledge of processes for providing quality client and account service.
• Ability to build and sustain trust among clients and colleagues.

Affirmative Action/EEO Statement

At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.