STAT Recovery Services

Helping Walmart Suppliers Recover Invoice Deductions

Senior Technical Support Engineer, Software and IT Systems

Support EngineerSupport EngineerFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$85K - $100K / year

Bachelor Degree5 yrs expEnglishAzureCloudSQL

Job Description

• Gain a comprehensive understanding of STAT services and products • Respond to and manage support tickets efficiently • Offer first-line diagnostic troubleshooting for software applications • Collaborate with development teams to relay software bugs and enhance products • Develop and maintain documentation for system troubleshooting and best practices • Diagnose and resolve complex issues with SQL queries and database performance • Implement data quality checks and balances using tools like KNIME, Alteryx, and MS Excel • Assist in the administration and monitoring of Azure cloud services • Support identity and access management tasks • Monitor and respond to security alerts from tools • Train and mentor engineering and cross-functional team members

Job Requirements

  • Over 5 years of experience in both internal and client-facing support roles
  • Deep knowledge of SQL and skills in writing and debugging complex queries
  • Familiarity with data quality, data lineage, and data validation tools
  • Hands-on experience with Azure cloud services (App Services, Azure SQL, Entra ID, or similar)
  • Understanding of core security principles
  • Experience with identity and access management across cloud platforms (Azure AD/Entra ID, Google Workspace, Okta, etc.)
  • Exceptional problem-solving skills and strong analytical mindset
  • Excellent communication skills, proficient in both written and verbal forms

Benefits

  • Generous 401k match
  • Comprehensive medical, dental, and vision coverage for employees and eligible dependents
  • Disability and life insurance coverage
  • Access to virtual healthcare resources
  • Flexible paid time off policy
  • Paid parental leave

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