• Serve as a people manager to a small operational team with the following responsibilities: work prioritization, team member delegation, team performance and associated program metrics monitoring • Contribute to medium to large sized projects to innovate on new and existing day-to-day care navigation processes or operational workflows through internal tool domain knowledge and familiarity with cross functional tools and workflows • Leverage analytics effectively to drive decision making, define objectives, interpret findings, and evaluate project/initiative outcomes and success • Gather, document, and manage business requirements throughout a project lifecycle in collaboration with Business Analyst or independently • Collaborate with cross-functional partners to demonstrate CNT value by delivering consistent results, taking initiative, creative solutioning, being visible and active, and serving as a strong, strategic partner - maintaining our spot at the table • Support internal initiatives to build a world-class team