Associate Account Specialist - Home Performance

Location Columbia, MD (Remote - Some local travel required)

Are you ready to make a difference?
We are seeking a dynamic and results-driven Account Specialist to join our Energy Efficiency team. In this role, you will support the delivery of program services for the EmPOWER Maryland Home Performance with ENERGY STAR® initiative. The ideal candidate will build strong relationships with trade allies, ensure program compliance, and drive participation to achieve energy savings goals. This position requires a proactive approach to client engagement, operational excellence, and continuous improvement in program performance.

What you will be doing: 

• Responding to customer inquiries regarding the process and procedure of the HPwES Program 
• Assisting with contractor coordination with file and data transfers 
• Building and maintaining relationships with key market actors in the home improvement industry. 
• Maintaining strong ongoing communications with participating contractors and consultants in order to assess their needs and to receive feedback on their experience with the program. 
• Providing or referring contractors and consultants to technical, administrative, and marketing assistance. 
• Contributing to the evolution of program strategies and the design of program features and services. 
• Contributing to the deployment of program marketing and outreach campaigns. 
• Conducting market ally outreach and training as needed. 
• Preparing status reports to accurately describe activities with program offerings and to monitor progress towards program goals on contractor/consultant participation and the completion of eligible projects. 
• Analysis of energy savings and verification of compliance reported through eligible projects. 
• Coordinating with or follow up on Quality Assurance activities such as field inspections and customer surveys, as appropriate.  
• Must have a reliable vehicle for local travel. Requirements are between 5% to 15% of the time. (reimbursement for mileage provided)  

  

What we need you to have (Minimum Qualifications): 

• Bachelor’s degree (candidates can substitute one year of experience for each year of education)
• 1+ years of professional work experience; preferably in energy efficiency, utilities or customer service
• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check. 

  

What we would like you to have (Preferred Qualifications): 

• Experience working on residential energy efficiency programs or in an organization providing energy efficiency home improvements. 
• Demonstrated capabilities in building and maintaining relationships with key market actors in the residential home improvement industry including contractors, real estate agents, home energy rating specialists, weatherization agencies, and public officials. 
• Outstanding analytical, writing, and communication skills and excellent interpersonal skills are required. 
• Experience with energy efficiency programs in Maryland and familiarity with programs run by utility companies in Maryland. 
• Experience with the home improvement market in Maryland - direct experience in production, administration or sales, or experience working with home improvement industry at a utility, public agency or non-governmental organization. 
• Knowledge of energy efficiency and US policies for residential energy. 
• Effective communicator to wide range of audiences 
• Strong organizational skills and self-discipline to track and coordinate with various personnel and organizations.  
• Building Performance Institute (BPI) Building Analyst and Envelope Professional. 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

 

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$55,665.00 - $94,631.00

Maryland Remote Office (MD99)