Principal Customer Solutions Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteTeam 1,001-5,000Since 1990H1B SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

6 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishAWSAzureCloudDockerGoogle Cloud PlatformKubernetesLinuxMS SQL ServerOraclePostgre SQLSQLUnix

Job Description

• Provide services to customers (75%) • Works on complex project scope with minimal direction from Customer/SI nominated representatives to accomplish assigned tasks. • Contributes to design for specific deliverables and assists in the deployment of Rocket products • Create proof of concept / proof of value technology analysis and pilots. • Conduct external and internal technical presentations/trainings to peer groups. • Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups. • Applies own subject matter knowledge to solve a variety of common technical issues. • Exercises independent judgment within defined practices and procedures to determine appropriate action • Participates as part of a team and maintains good relationships with team members and customers. • Team Leadership (25%) • Ultimately accountable for Technical solution implementation for project. • Leads a team and communicates project status and risks to all project stakeholders on behalf of the team. • Use technical experience to give customer sound technical advice. • Responsible for knowing the Architecture, versions, and requirements. • Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources. • Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution. • Determine if change is a product defect or enhancement before communicating to customer. • Responsible for estimating new requirements of Project and gaining Architect or Manager approval. • Conducting or assigning code reviews.

Job Requirements

  • 5-7 years of relevant technical experience
  • Excellent communication / customer service skills / confident telephone manner
  • Proactive and able to work under pressure
  • Experience in complex IT project implementations, customizations and or maintenance
  • Must have an analytical mind set to analyse test result and facilitate defect resolution
  • Organized and methodical, dealing with numerous tasks.
  • Fluent in written and verbal English.
  • Technical skills to include two or more of the following: IBM Enterprise COBOL or PLI programming experience; System level experience of IBM CICS; IMS and JCL; Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL; Windows operating system; Linux/UNIX operating system; Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes

Benefits

  • Unlimited Vacation Time as well as paid holidays and sick time
  • Health and Wellness coverage options for Rocketeers and dependents
  • Life and disability coverage
  • Fidelity 401(k) and Roth Retirement Savings with matching contributions
  • Monthly student debt benefit program
  • Tuition Reimbursement and Certificate Reimbursement Program opportunities
  • Leadership and skills training opportunities

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