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Role Description

The Engagement Specialist will serve as an embedded wellbeing advocate within assigned TELUS Health client organizations. This role is responsible for driving awareness, understanding, and utilization of employee wellbeing benefits, primarily Employee Assistance Programs (EAP), through direct engagement with end users. You will build relationships with client stakeholders and employees, deliver educational programming, and create tailored engagement strategies that maximize benefit adoption and employee wellbeing outcomes.

This is a unique opportunity to combine relationship-building, education, and advocacy in a role where your impact is tangible and measurable. You'll see the direct results of your work as EAP utilization increases, employees share positive feedback, and clients recognize you as a trusted partner in their wellbeing strategy.

This is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area.

Responsibilities include

• Relationship building
  • Embed within assigned client organizations (2-5 clients depending on size/complexity) to become a familiar, trusted presence for HR teams, managers, and employees.
  • Develop deep understanding of each client's culture, demographics, pain points, and unique wellbeing needs.
  • Build and maintain strong relationships with key stakeholders including HR leadership, benefits administrators, managers, and employee resource groups.
• EAP & Benefit Promotion
  • Drive awareness and understanding of Employee Assistance Programs (EAP) and other TELUS Health wellbeing benefits through creative, engaging outreach strategies.
  • Develop and execute tailored engagement plans for each client that align with their objectives and maximize benefit utilization.
• Engagement Strategy & Execution
  • Design and implement multi-channel engagement campaigns (in-person, virtual, digital, print) that meet employees where they are.
  • If required by client, plan and execute client-specific events such as wellbeing fairs, mental health awareness campaigns, and new hire orientations.
  • Collaborate with client HR teams to integrate wellbeing messaging into existing communications and touchpoints.
  • Identify and leverage internal champions within client organizations to amplify reach and credibility.
• Data driven Insights & Reporting
  • Track and analyze engagement metrics, EAP utilization data, and employee feedback to measure impact and identify opportunities.
  • Use data to continuously refine engagement strategies and demonstrate ROI to clients.
  • Gather qualitative feedback from employees and stakeholders to inform service improvements and innovation.

Qualifications

• 2-4+ years of experience in employee benefits, EAP, wellness program coordination, or client-facing engagement roles.
• Proven ability to build relationships and influence stakeholders at all levels within client organizations.
• Strong understanding of Employee Assistance Programs (EAP) and/or employee wellbeing benefits.
• Excellent writing and editing skills for content across digital platforms.
• Excellent interpersonal and communication skills (verbal and written) with ability to translate complex benefit information into accessible, engaging content.
• Comfortable working onsite at client locations as well as remotely; willingness to travel as needed.
• Experience with engagement metrics and data analysis to inform strategy.
• Ability to manage multiple client relationships simultaneously with strong organizational skills.
• Ability to work with global teams and customers across multiple regions.
• Self-starter with ability to work autonomously in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree in human resources, psychology, health promotion, communications, or related field.
• Experience with change management, organizational development, or workplace mental health initiatives.
• Familiarity with digital wellbeing platforms, HRIS systems, or benefits administration tools.

Benefits

• We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
• We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
• TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity.
• It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.
• We offer accommodation for applicants with disabilities, as required, during the recruitment process.