• Placing a high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner • Answering incoming calls from members and case managers • Returning any voice mail messages in a timely manner • Contacting Health Plan members to secure appointments with field providers • Following specific talking points and protocols associated with member outreach calls • Securing visits via scheduling software efficiently • Demonstrating excellent customer service skills at all times • Utilizing exceptional communication and social skills • Conducting follow up calls to ensure visit success • Confirming and verifying all demographic and contact information • Following HIPAA guidelines on calls when applicable • Escalating any problems or concerns associated with field providers to management