Remote - Customer Service Representative  

Paid Training  

Equipment Provided 

Full-time with Full Benefits 

Pay is $16/hour which may be below your state's minimum wage.  Please take this into consideration when applying.  

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?   

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks 

Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. 

Join the Conduent Customer Service Team 

Come join us and grow with a team of people who will challenge and inspire you to be the best!    

Working for you  

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.    

$16.00 per hour pay rate (bi-weekly pay)  

Paid Training with Equipment provided. 

Full-time schedule (40 hrs. a week)  

Career Growth Opportunities  

PerkSpot- Employee discount program 

Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.  

About the Role 

Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program 

Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. 

Accurately document enrollment requests, status changes, complaints, and grievances 

Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. 

Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. 

Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. 

Requirements 

Basic understanding of a call center environment in a customer service role and quality monitoring processes. 

Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. 

Ability to problem solve through analysis and ongoing feedback. 

Achieve results through knowledge, empathy, and commitment. 

Ability to work with people of diverse backgrounds. 

High School diploma or GED 

Background and drug screening required.