• Serve as the primary point of contact for SLED clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate. • Achieve a quota of new sales growth within customer base. • Be a customer advocate, driving relationships with key customers and creating new champions. • Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells. • Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion. • Devise and execute account strategies and plans to maximize account growth. • Provide high touch customer service, including escalation and coordination of support issues as needed. • Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.