• Drive adoption of engineering best practices and effectively integrate parallel work streams. • Implement non-technical solutions such as process improvements and cultural changes across multiple teams. • Manage end-to-end feature release processes, ensuring operational excellence with alarms, monitoring, telemetry, documentation, and retrospective/RCA processes. • Balance short and long-term technical needs, producing secure, efficient, and maintainable code that meets industry standards. • Communicate technical designs and decisions clearly and effectively. • Develop automation tools to optimize day-to-day operations. • Master the internal ServiceNow environment, including database layers. • Provide technical leadership and mentorship to promote best practices. • Design, configure, and deploy new application modules, workflows, and catalog requests on ServiceNow. • Customize ServiceNow solutions, including screen tailoring, workflow administration, report setup, data imports, custom scripting, and integrations with third-party software. • Create and automate integrations using APIs and data integration processes between ServiceNow and other services. • Maintain Service Catalog Items and Knowledge Bases effectively. • Collaborate with IT Service Management Team and key stakeholders to understand and meet business requirements. • Architect integrations with LDAP, Single Sign-on, Mid server, Web-services, Email, and other technologies within ServiceNow. • Participate in scaling ServiceNow applications for future growth. • Perform technical configurations, maintenance, and housekeeping tasks. • Ensure application security and data integrity within ServiceNow. • Troubleshoot technical issues related to ServiceNow configuration. • Identify and implement opportunities for platform improvements. • Apply strategic thinking to design scalable solutions effectively.