• Understand and advise student-facing staff on all aspects of the College’s programs and courses, including but not limited to CFP Education and Exam Prep Review, Professional Designations and master’s programs • Must fully understand and clearly communicate policies and procedures in accordance with HLC standards, various continuous education reporting requirements, and the stackability of offerings • Serve on the Vice President of Student Affairs’ Leadership Team, collaborating with division managers on the creation, execution and monitoring of the division’s strategic plan • Enable data-driven decision making within the division and across the college by analyzing data, making recommendations, investigating improvements and advocating for best practices • Facilitate and advocate for Continuous Improvement in Student Affairs and beyond by encouraging staff contributions to ideas, driving investigation of solutions, and communicating progress and outcome of suggestions • Support Enrollment and Student Services teams by managing reports including but not limited to Purchased Products, Program Hold Release, Abandoned Cart, Past Expected, Near Expiration, Seminar Enrollments and LMS Completions, distributing leads and opportunities to the enrollment team, encouraging best practices amongst staff on these teams, manage and respond to messages sent to the College from students, especially in regard to appeals processes and decisions • Manage, maintain, and enhance student-facing communication documentation for the division • Ensure effective and high quality student experiences by supporting faculty, staff and the Production team in the User Acceptance Testing and Quality Control of courses and course ordering processes, advocating for changes to the process and courses as appropriate • Advance committee goals by serving on the Retention Committee and serving as chair of the Extenuating Circumstances Committee • Communicate committee activities and outcomes to Student Affairs Leadership Team and Student Affairs at large