Minimizing Risks, Maximizing Revenues in Healthcare

Customer Enablement & Performance Manager

ManagerManagerFull TimeRemoteTeam 51-200Since 1993H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

45 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglish

Job Description

• Manage and develop a team of Customer Enablement Advisors • Actively lead the evolution of our audit services into a continuous improvement program • Balance people leadership with hands-on auditing and customer coaching • Serve as a lead advisor who mentors team members • Deliver high-impact, performance-focused guidance to customers • Shape program strategy with the leader of the Training and Enablement department • Design and implement coaching initiatives • Support advisor onboarding and development • Maintain program documentation • Serve as an escalation point for complex customer performance situations

Job Requirements

Strong background in auditing and customer enablement.
Experience in a leadership role with both team management and coaching responsibilities
Proven ability to mentor and develop staff.
Excellent communication skills and a talent for building client relationships.
Ability to employ sound judgment to prioritize needs and tasks
Demonstrated verbal and written communication skills
Compliance and revenue cycle coding/auditing experience preferred
Ability to be flexible and respond positively in dynamic environments
Proficient understanding of medical records, hospital bills, and regulatory compliance.
Comprehension of chart review systems, clinical record information systems and coding methodologies