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Role Description

We are seeking to fill the role of Communications Fulfillment Program Analyst. The ideal candidate enjoys collaborating with clients, industry partners, and internal teams to maximize outcomes for homeowners.

• Act as the main influencer/decision maker regarding letter programming logic using Black Knight MSP Online Letter Writer data and LoanCare supplemental files.
• Define, develop, test, analyze, and maintain new servicing operations letters in support of business requirements.
• Act as primary resource and subject matter expert for LoanCare’s letter composition tool; Messagepoint.
• Coordinate letter programming requirements with business teams to ensure successful implementation to production, reducing regulatory or investor findings.
• Manage a project list, analyze appropriate prioritization based on business need, complexity, and compliance considerations.
• Follow standard processes and use resources appropriately (time, money, and people) to achieve project deliverables and meet project milestones.
• Create and maintain project plans to track the completion and delivery of milestones.
• Provide clear and concise communication to Information Services management regarding required data inputs.
• Identify, document, and communicate project risks and issues, including escalation and identification of mitigation strategies.
• Conduct and facilitate meetings to provide regular and concise project statuses to stakeholders; prepare and deliver status presentations to executive and/or client audiences as required.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 2+ years’ experience in mortgage servicing, document programming and/or MSP data files.
• Strong verbal and written communication skills.
• Strong project management skills.
• Proficient with Microsoft Office, SharePoint, and time-tracking tools.
• Ability to build consensus, influence others, and negotiate compromise.
• Ability to work independently with minimal supervision and effectively meet deadlines.
• Ability to collaborate with peers in a team environment.
• Ability to manage, direct, and promptly deliver multiple projects according to plan.

Requirements

• Bachelor’s degree in business or related field (desired).
• Experience in the Financial Services industry (desired).
• Experience with Black Knight MSP Online Letter Writer tool (desired).

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Matching 401(k) plan and employee stock purchase plan.
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Programs that celebrate achievements and milestones.
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$22.45-$37.69 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills, and experience.

Work Conditions

Able to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

Sitting 100% of the time.

Equal Employment Opportunity

LoanCare, its affiliates, and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.